Frequently Asked Questions
Answers to the questions we hear most from Western North Carolina homeowners and businesses.
What areas do you serve?
We serve six Western North Carolina counties: Haywood, Jackson, Buncombe, Henderson, Macon, and Swain, including Waynesville, Canton, Clyde, Maggie Valley, and Lake Junaluska. If you don't see your town listed, give us a call and we'll let you know if we can help.
Are your treatments safe for children and pets?
Your family's safety is our priority. Our licensed technicians apply every product responsibly and according to label guidelines, targeting the areas where pests travel and hide. If you have specific concerns about children, pets, or a garden, just let your technician know and they'll walk you through the plan.
Do you require a long-term contract?
No. Our quarterly pest control program is ongoing, but you're never locked into a long-term contract, and you can cancel anytime. We'd rather earn your business every visit.
What happens if pests come back between visits?
Just call us. Re-service between your scheduled quarterly visits is included at no additional charge, and we'll come back out to take care of it.
Do you offer free inspections?
Yes. We provide free pest inspections so you can understand what's going on and get a straightforward plan, with no pressure and no obligation.
Are you licensed and insured?
Yes. Stephenson Pest Control is fully licensed and insured under NC Structural Pest Control License #1801PW. We're also Sentricon® Certified and a licensed agent through the North Carolina Wildlife Resources Commission.
Do you provide WDI inspections for real estate closings?
We do. We provide Wood Destroying Insect (WDI) inspections and reports for real estate transactions across our service area, with the fast, reliable turnaround that realtors, buyers, and sellers depend on. Visit our Real Estate page to learn more or request an inspection.
How do I schedule service or make a payment?
Scheduling is easy: call us at (828) 421-0845 or request service through our website, and we'll take care of the rest, including setting up reminders so you never have to remember to call. You can also make a payment online through our secure payment link.
Still Have Questions?
We're always happy to help. Reach out anytime and we'll get you the answers you need.